The use of Hosted PBX systems is growing at a fast pace today and there
are many features of this system that can help mark a difference in the
business world today. These PBX features can offer small enterprises the
benefit of maintaining a phone channel that works seamlessly in
promoting business relations. The most important features for business
organizations today include:
Interactive Voice Response: The use
of this feature makes it easy for clients to manage communication
seamlessly. This feature greets your clients warmly and provides them
with a menu that they can follow. According to the choice made, the
client can be automated towards the direction chosen. This is beneficial
when there are a number of departments in an organization and the
overhead of calls in one hinders all the others. With this feature,
calls can be carefully routed to the desired destination. In case, the
channel rings busy, a call queue can be maintained so as to direct the
calls whenever the channel is free.
Click to Call: Integration of
your website with some of the PBX features is likely to bring a better
response. With this feature, your website can have a simple button that
can be clicked and the user can be connected to it in a moment. This
feature can use a free account like Skype or can be connected at a back
end with an 8xx number. This feature saves time that the customer would
invest in noting down your number and making the call. Moreover, you can
cut down the time for him to have second thoughts. He may instantly
call you and add to your business network.
Call Blast: This is
one of the most widely used PBX features that are progressing in the
telemarketing world. This PBX feature can be used to direct calls to a
number of clients so as to let them know about any new enhancements that
you have introduced in the system. This type of calling not only
reduces the effort required to build a strong client base but it also
helps your task force involve in some other work that can utilize their
skills. Furthermore, this type of calling can create a better business
impression as clients are likely to think of your business as a large
one when they hear an automated call.
Toll free number: 800 numbers are becoming the life of
marketing techniques opted by most of the business enterprises today.
The series in these numbers vary from 800, 888, 877, 866, and 855 to the
upcoming 844, 833 and 822. These series are chronologically arranged in
the order of their birth in the telecommunication market. The more you
are established, the older your number should be. So, an older number
can work the magic vice-versa and give your business a well-established
image even when it is new. Your first choice of your business phone
number should be an 800 and then you should consider other options. You
may as well get a vanity toll free number for a better customer
impression.
Call Conferencing: Conferencing and the need to hold
business meetings can arise at any time and letting physical constraints
hinder your communication decisions is not a wise path to follow. Call
conferencing in an audio or video mode is one of the most outstanding
PBX features that are provided by the service providers. With this
feature, no matter where you are, you can simply login to your account
and be a part of the Conference that is progressing in either audio or
video format.
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Big Fish Voice – Hosted PBX and VOIP Service Provider