At Big Fish Voice, we are always striving to offer the latest technology for the best possible price. We are proud to say that we’ve done it again. We have added the 911 Alerts to all of our service plans. Gain some piece of mind knowing that if anyone dials 911 from your location using the Big Fish Voice hosted internet phone service, you can be notified by text message or email.
Imagine being able to go out and leaving your children with the babysitter or when caring for a loved one. If an emergency should happen, you would be notified immediately when someone dials 911.
How do I set up 911 Alerts?
You can set up 911 Alerts by completing the Contact us form located on this page:
You can enable up to ten different numbers or email addresses to receive 911 Alerts. Please include the name of the wireless carrier when listing cell phone numbers. Please note that your mobile carrier may apply additional charges to your account to receive text messages.
How can I test 911 Alerts to make sure they work?
You can test to make sure your 911 Alerts are working properly by using your Big Fish Voice phone to dial 9-3-3. You will hear a recorded message that tells you that a test call has been placed. Your registered 911 address will be read back to you. Double-check that the address included in the message is up-to-date. You can check your email inbox or your phone to make sure that the alert was sent properly.
Important: Do not test this feature by dialing 9-1-1, as this will trigger a call to your local emergency dispatch center.
How can I change the emergency address for my account?
You can update your emergency 911 information by completing the Contact us form located on this page:
What address or phone number is the alert sent from?
The message is sent from firstname.lastname@example.org.
What text is sent in the alert?
The alert includes the following information:
This email is to inform you that a 911 call was dialed from 1XXXXXXXXXX.
Who can use 911 Alerts?
911 Alerts are available to Big Fish Voice Business and Big Fish Voice Residential subscribers.
Call or email us today to switch over.