How is the sound quality with Big Fish Voice?
Will I still receive calls if my power or Internet service goes out?
Does Big Fish Voice provide installation service?
Can I keep my existing phone numbers?
Will I receive a paper invoice?
Can I make international calls?
What are the requirements to get started?
Is an internet connection included with your service?
What countries are included in the “unlimited plan”?
How does the E911 alert work?
How does the Failover Forwarding feature work?
Is there a limit to the number of concurrent call sessions we can have?
Is there a limit to the number of extensions we can have?
How much does it cost to add more extensions?
Will the Big Fish Voice service work with my fire or burglary alarm system?
I have a credit card machine; will the Big Fish Voice service work with it?
Can I have a call detail report?
Will the Big Fish Voice service work with my fax line?
How does the Virtual Fax service?
Do all of the phones need to be in the same location?
Can I have more than one person on the phone at the same time?
Do I need to use a computer to use Big Fish Voice?
Is the Big Fish Voice adapter easy to install?
Will the Big Fish Voice service work with my alarm monitoring?
The quick answer is no, you can have as many concurrent call sessions as you need. Our servers are located in a cloud server cluster that allows us to scale up to handle additional loads within minutes.
The long answer is yes, each concurrent call session requires approximately 64 Kbps of bandwidth. A typical broadband connection usually has a larger download speed than the upload speed. So be sure that your upload speed is capable of handling the number of concurrent call sessions. For example, if you have 5 concurrent call sessions you will need a download and upload speed of at least 320 Kbps (64 x 5 = 320). Be sure to allow enough room for your computers to still communicate on the same broadband connection.